Responsible Gaming at melbat
At melbat, we believe that betting should always be fun, controlled, and within your means. This page outlines the tools, policies, and support resources we provide to help every player in Bangladesh enjoy gaming safely and responsibly.
Six core principles that guide how melbat protects players and promotes healthy gaming habits across Bangladesh.
Strict Age Verification
Every new account goes through mandatory identity verification. No one under 21 may use the melbat Platform.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your account to keep your spending within a budget you are comfortable with.
Session Time-Outs
Use our built-in session timer to take scheduled breaks and prevent extended uninterrupted play sessions.
Self-Exclusion
Request a temporary or permanent self-exclusion at any time. Your access is suspended immediately upon request.
Reality Checks
Receive automatic on-screen reminders showing how long you have been playing and how much you have spent per session.
24/7 Support
Our responsible gaming support team is available around the clock. Reach us anytime at [email protected].
What Is Responsible Gaming?
Responsible gaming means engaging with betting and casino products as a form of entertainment, not as a source of income or a way to escape personal problems. At melbat, we understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, and Khulna, gaming is a recreational activity enjoyed alongside cricket season or a relaxing evening at home. We want to keep it that way.
Problem gambling is a recognised condition in which an individual's gambling behaviour becomes compulsive and difficult to control, causing harm to themselves and people around them. Recognising the early signs and acting quickly is the most effective way to address the issue before it becomes serious. melbat has invested in a suite of player-protection tools specifically to support users who feel their gaming habits may be changing in a concerning direction.
Playing responsibly is straightforward when you follow a few practical principles: set a strict budget before you start, treat any money you deposit as entertainment spending rather than an investment, never chase losses, take regular breaks, and never gamble when you are emotionally distressed, under the influence of alcohol, or under financial pressure. These habits keep gaming enjoyable and ensure it remains a positive part of your leisure time.
melbat provides the following account management tools that you can activate at any time through our support team.
Deposit Limit
Set a maximum amount you can deposit into your melbat account over a defined period — daily (24 hours), weekly (7 days), or monthly (30 days). Once your limit is reached, further deposits are blocked until the period resets. Limits take effect immediately; increases only take effect after a 72-hour cooling-off period to prevent impulsive decisions.
Available NowTime-Out / Cool-Off Period
If you feel you need a short break from gaming, you can activate a time-out of 24 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits. You may still withdraw any remaining balance during this period. Time-outs cannot be reversed early, so use them deliberately.
24h / 7d / 30d OptionsSelf-Exclusion
For players who believe they have a gambling problem, self-exclusion provides a stronger, longer-term break. You can request self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully locked and you will not receive any marketing communications from melbat. Permanent self-exclusion cannot be reversed. Contact [email protected] to initiate self-exclusion immediately.
Permanent Option AvailableReality Check Reminders
Set a session duration interval — for example, every 30 or 60 minutes — and melbat will display an on-screen reminder showing how long you have been playing in the current session and a summary of your net session result. You can choose to continue your session or stop at that point. These nudges are designed to keep you aware of the passage of time and prevent unintentional extended sessions.
Customisable IntervalsLoss Limit
In addition to deposit limits, you can set a maximum amount you are willing to lose over a defined period. Once your net loss reaches that threshold, further betting is suspended for the remainder of the period. Loss limits help you stay in control of your overall exposure without having to manually track every bet you place.
Daily / Weekly / MonthlyWager Limit
Cap the total value of bets you can place in a given time window. This is particularly useful for sports betting users during high-intensity events like BPL, IPL, or ICC T20 tournaments, when the temptation to place multiple large bets in quick succession can be elevated. Wager limits apply across all product verticals including cricket, casino, and slots.
Across All Game TypesRecognising these patterns early is the first step toward regaining control. If any of the following apply to you, please reach out to our support team immediately.
If you answer "yes" to three or more of the signs listed below, we strongly encourage you to activate a time-out or self-exclusion, and to seek additional support from a qualified counsellor.
- 🔴 You spend more money on gambling than you originally planned, and regularly exceed your own budget.
- 🔴 You chase losses — continuing to bet in an attempt to win back money you have already lost.
- 🔴 Gambling is occupying an increasing amount of your thoughts throughout the day, even when you are not playing.
- 🔴 You have borrowed money, sold possessions, or used funds meant for essential expenses such as rent or groceries in order to fund gambling.
- 🔴 You feel anxious, restless, or irritable when you are not able to gamble or when you try to cut down.
- 🔴 You conceal the extent of your gambling from family members, friends, or colleagues.
- 🔴 Gambling has negatively affected your performance at work or your personal relationships.
- 🔴 You use gambling as a coping mechanism for stress, loneliness, depression, or other emotional difficulties.
Reflect honestly on each of these questions. They are not a clinical diagnostic tool, but they can help you decide whether to speak to someone about your gaming habits.
Have you ever gambled with money that was set aside for household bills, education fees, or family expenses?
Using essential funds for gambling is a significant warning sign that spending is out of control.
Have you ever felt the need to bet increasing amounts of money in order to get the same level of excitement?
Escalating bet sizes to maintain excitement can indicate the development of tolerance, similar to substance dependency.
Have you made repeated unsuccessful attempts to control, cut back, or stop gambling?
Difficulty reducing gambling despite wanting to is one of the clearest signs that professional support may be helpful.
Has anyone close to you ever expressed concern about how much time or money you spend on gambling?
Feedback from people who care about you is often the most honest indicator of whether gambling is affecting your wellbeing.
After losing, do you feel a strong urge to return as soon as possible to win your money back?
Chasing losses is one of the most destructive patterns in problem gambling and can lead to rapidly escalating financial harm.
Please contact our support team at [email protected] or activate a self-exclusion immediately. Taking action early makes a significant difference to long-term outcomes.
Protecting Young People
melbat takes underage gambling extremely seriously. All users must be at least 21 years of age at the time of registration. We verify age as part of the KYC process, and any account found to belong to a person under 21 will be closed immediately and all funds returned.
If you share a device or computer with younger family members, we strongly recommend enabling parental controls or device-level content filtering to prevent access to gambling websites. Parental control tools are available through your operating system or mobile device settings, and third-party filtering applications are widely available for Android and iOS devices commonly used by families across Bangladesh.
Never share your melbat login credentials with anyone, including children or younger siblings. Your account is your personal responsibility, and you are accountable for all activity that occurs under your username and password.
If you or someone you know is struggling with gambling-related difficulties, the following steps can help you take back control.
Our responsible gaming team is available 24 hours a day, 7 days a week. Email us at [email protected] and request immediate activation of a deposit limit, time-out, or self-exclusion. Your request will be actioned without delay.
Talking to a trusted friend, family member, or religious leader can provide immediate emotional support. You do not need to face this alone. Many people across Bangladesh have successfully addressed gambling-related difficulties with the help of their community.
A qualified mental health professional or counsellor can provide structured support for compulsive gambling. Kaan Pete Roi is Bangladesh's mental health support helpline and offers confidential counselling services. Dhaka-based hospital outpatient departments also provide referrals to behavioural health specialists.
If you feel that the only way to stop is to close your melbat account permanently, we will honour that request without question. Email [email protected] with the subject line "Permanent Self-Exclusion Request" and your account will be closed within one business hour. All pending withdrawals will be processed to your original payment method.
Our Responsible Marketing Standards
melbat is committed to marketing its services ethically and transparently. We do not target advertising at individuals who have self-excluded, set loss limits, or who display patterns of behaviour consistent with problem gambling. All promotional communications are clearly labelled as advertising and include age restriction notices.
We do not make misleading claims about winning probabilities or represent gambling as a reliable source of income. Bonus and promotional terms are stated clearly and are available in full on the relevant promotional pages. If at any time you wish to opt out of all marketing communications from melbat, contact us at [email protected] and we will remove you from all promotional lists within 48 hours.
melbat does not direct marketing materials at individuals under the age of 21. Our advertising channels are configured to exclude underage audiences, and we regularly audit our campaign targeting to ensure compliance with this policy.
Play Responsibly with melbat
Set your limits, stay in control, and enjoy everything melbat has to offer — from BPL cricket betting to live casino games and slots — at a pace that is right for you.